Shipping policy

📦 Shipping Policy – HanaVista

At HanaVista, we are committed to delivering your orders in a reliable and timely manner. This Shipping Policy outlines important information regarding order processing, delivery, and your rights under the Australian Consumer Law (ACL).

  1. Shipping & Delivery Timeframes

    Estimated delivery timeframes are as follows:

    • Australia: 7–15 business days
    • United States & Canada: 7–15 business days
    • United Kingdom & Europe: 7–15 business days
    • Rest of the World: 10–20 business days

    These timeframes are estimates only and may vary due to factors outside our control, including customs processing, logistics delays, or carrier disruptions.

  2. Shipping Costs

    Shipping fees (if applicable) will be clearly displayed at checkout prior to purchase.

    We may offer free shipping promotions, which will be specified on our website.

  3. Order Tracking

    Tracking details will be provided once your order has been dispatched.

    Please allow 2–5 business days for tracking information to become available.

  4. Delivery Delays

    While HanaVista takes reasonable steps to ensure timely delivery, delays may occur due to:

    • Third-party courier issues
    • Customs clearance procedures
    • High demand periods
    • Events beyond our reasonable control (force majeure)

    To the extent permitted by law, HanaVista is not liable for delays caused by such factors. However, we will assist customers in tracking and resolving delivery issues where possible.

  5. Incorrect or Incomplete Address

    Customers are responsible for ensuring that all shipping details are accurate at the time of purchase.

    If an order is returned due to an incorrect or incomplete address:

    • Additional shipping charges may apply for redelivery
    • We are not responsible for loss resulting from incorrect information provided by the customer

  6. Lost, Damaged, or Missing Items

    If your order is lost, damaged, or not received:

    Under the Australian Consumer Law, you may be entitled to a remedy (such as a replacement or refund) where goods:

    • Are not delivered within a reasonable time, or
    • Arrive damaged or defective

    Nothing in this policy excludes or limits your rights under the ACL.

  7. Split Shipments

    Orders may be shipped in multiple parcels depending on product availability and warehouse locations.

    You will receive separate tracking details where applicable.

  8. International Shipping & Customs

    For international orders:

    • Customs duties, taxes, and import charges (if applicable) are the responsibility of the customer
    • HanaVista is not responsible for delays caused by customs authorities

  9. Contact Information

    For any shipping-related enquiries, please contact: hello.hanavista@gmail.com